Simplifying Multi-Site Communication With Microsoft Teams
How Timbertruss validated a modern, scalable telephony solution to support a distributed workforce and improve operational visibility.
- Industry: Prefabricated Manufacturing
- Solution: Microsoft Teams Calling (Proof of Concept)
- Focus: Modern Workplace, Communication, Scalability
- Environment: Multi-Site Operations
A Growing Business With Evolving Communication Needs
Timbertruss is a leading prefabricated timber manufacturer, delivering wall frames, trusses and flooring systems across residential and commercial projects.
With multiple sites and a mix of office, design and production teams, their environment relies on clear, consistent communication to support daily operations and customer delivery.
Legacy Systems Limiting Flexibility & Visibility
As Timbertruss continued to scale, their existing telephony environment was no longer fit for purpose.
Key challenges included:
- Legacy phone systems that were difficult to manage
- Limited flexibility for remote and distributed teams
- Inconsistent experience across locations
- Lack of integration with Microsoft Teams
- Reduced visibility into call performance and usage
The business needed a more modern, scalable approach aligned to how their teams work today.
A Partner That Understood Both The Technology & The Environment
Timbertruss selected Star21 based on:
- Strong expertise in Microsoft Teams Calling and modern workplace solutions
- Clear understanding of multi-site operational environments
- Proven ability to deliver structured, scalable solutions
- An existing relationship built on trust and continuity
This combination gave Timbertruss confidence that the solution would be both practical and aligned to their operational needs.
A Structured Proof Of Concept To Validate The Solution
Star21 delivered a Teams Calling Proof of Concept across a selected user group, designed to test performance, usability and integration within the Timbertruss environment.
The engagement focused on:
- Structured setup and configuration
- Clear communication throughout each stage
- Flexibility to adapt to real-world operational requirements
- Ongoing support and responsiveness during testing
This approach ensured the solution could be validated in a controlled, low-risk way before broader rollout.
A Validated, Scalable Communication Solution
The proof of concept successfully demonstrated that Microsoft Teams Calling could support Timbertruss’s operational and communication needs.
Key outcomes included:
- Improved visibility into call quality and performance
- A more consistent user experience across locations
- Seamless integration with existing Microsoft workflows
- Greater flexibility for remote and office-based teams
- A clear, structured pathway for full rollout
The result was not just a successful test, but a confident step towards modernising their communication environment.
A Collaborative, Structured Delivery Experience
“Star21 were easy to work with, communicated clearly and remained responsive throughout. Their strong product knowledge helped guide the right solution, and the structured approach gave us confidence to move forward.”
Building A Foundation For A Modern Workplace
By validating Teams Calling in a real-world environment, Timbertruss has taken a structured step towards:
- Simplifying communication across sites
- Supporting hybrid and remote work
- Improving visibility and control
- Aligning technology with operational needs
This creates a stronger foundation for future workplace and collaboration initiatives.
Modernise Your Communication Environment With Confidence
If you’re managing legacy systems, multi-site complexity or disconnected communication tools, we can help you take a structured, low-risk approach to modernisation.
