STAR21 Pty Ltd (STAR21, we, us or our) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information and how you can access, correct or raise concerns about the information we hold about you.
We manage personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), where they apply to us.
1. Personal Information We Collect
The personal information we collect depends on how you interact with STAR21 and the services you use.
This may include:
- Name and contact details
- Job title and organisation
- Business and billing information
- Customer and account information
- Service, device and telecommunications information
- Enquiry and support request details
- Information submitted through online forms
- Website usage and technical information
- Marketing and communication preferences
- Recruitment and employment application information
If you apply for a position with STAR21, we may also collect information contained in your CV, cover letter, employment history, qualifications, references and other information relevant to your application.
We will only collect sensitive information where it is reasonably necessary for our activities and where we have your consent or are otherwise permitted or required by law.
2. How We Collect Personal Information
We generally collect personal information directly from you when you:
- Contact or communicate with STAR21
- Complete a website or service form
- Request information, support or a quotation
- Purchase or use our products or services
- Access a STAR21 portal or support service
- Subscribe to communications
- Apply for employment with STAR21
- Participate in meetings, projects or business activities
We may also collect information from your employer, authorised representatives, telecommunications carriers, technology partners, service providers or other third parties where appropriate.
In some circumstances, we may receive personal information that we did not request. We will assess that information and handle it in accordance with our obligations under applicable privacy laws.
Where practical and lawful, you may interact with us anonymously or using a pseudonym. In some circumstances, however, we may need to identify you to provide services, manage accounts or meet legal and operational requirements.
3. How We Use Personal Information
We may collect, hold, use and disclose personal information for purposes including:
- Providing and managing our products and services
- Responding to enquiries and requests
- Managing customer accounts and relationships
- Providing technical support and service management
- Delivering telecommunications and technology solutions
- Managing projects, implementations and transitions
- Processing service requests and transactions
- Maintaining security and preventing misuse
- Improving our services and customer experience
- Managing business operations and administration
- Communicating service updates and relevant information
- Conducting recruitment and employment processes
- Meeting regulatory, contractual and legal obligations
We may also use information for other purposes that are related to the reason it was collected or where you have provided consent.
4. Disclosure Of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
Recipients may include:
- Telecommunications carriers
- Technology vendors and partners
- Cloud, hosting and data service providers
- Security and managed service providers
- Contractors and professional advisers
- Payment, billing and administrative service providers
- Government agencies, regulators or law enforcement bodies where required
- Other parties authorised by you
Where we engage third-party providers, we take reasonable steps to ensure personal information is handled appropriately and consistently with applicable privacy obligations.
We do not sell personal information.
5. Overseas Disclosure
Some of the technology, cloud, telecommunications or service providers we use may store, process or access personal information outside Australia.
Where personal information is disclosed to an overseas recipient, STAR21 will take reasonable steps required under applicable privacy laws to ensure the information is appropriately protected.
The countries in which overseas recipients may be located will depend on the systems and service providers used by STAR21.
[Before publication: insert the countries in which overseas recipients are likely to be located, where practicable.]
6. Website Information, Cookies & Analytics
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser and device type
- Pages visited
- Referring website
- Date and time of visits
- Website interactions
- General location information derived from technical data
We may use cookies and similar technologies to support website functionality, security, analytics and performance.
Cookies may also help us understand how visitors use our website so we can improve content, navigation and the overall user experience.
You can manage or disable cookies through your browser settings. Some website functions may not operate as intended if cookies are disabled.
Where required, we will obtain appropriate consent before using non-essential cookies or similar technologies.
7. Direct Marketing
Where permitted by law, we may use personal information to communicate information about STAR21 products, services, insights or opportunities that may be relevant to you.
You can opt out of marketing communications at any time by:
- Using the unsubscribe option provided in an electronic communication
- Contacting STAR21 directly
- Updating your communication preferences where available
We will not use sensitive information for direct marketing unless permitted by law.
Opting out of marketing communications will not prevent us from sending service, account, security or administrative communications where necessary.
8. How We Protect Personal Information
STAR21 takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information and systems involved, these measures may include:
- Access controls and authentication
- Appropriate technical security measures
- Secure systems and infrastructure
- Monitoring and security processes
- Staff access restrictions
- Internal policies and procedures
- Secure disposal or de-identification practices
No internet transmission or information storage system can be guaranteed to be completely secure. We therefore continually review our practices and take reasonable measures appropriate to the risks involved.
9. Retention Of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, contractual, regulatory or legitimate business requirements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it unless we are required by law to retain it.
10. Data Breaches
STAR21 maintains processes for responding to suspected or confirmed data breaches.
If a breach involving personal information occurs, we will take appropriate steps to contain and assess the incident and reduce potential harm.
Where a breach meets the requirements of the Notifiable Data Breaches scheme under the Privacy Act, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
11. Accessing Your Personal Information
You may request access to personal information STAR21 holds about you.
To protect your privacy, we may need to verify your identity before providing access.
In some circumstances, we may be permitted or required to refuse access. If this occurs, we will generally explain the reason for the decision where required by law.
To request access, contact us using the details below.
12. Correcting Your Personal Information
We take reasonable steps to ensure the personal information we hold is accurate, complete, relevant and up to date.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.
We will take reasonable steps to correct the information where appropriate.
13. Automated Decision-Making
STAR21 will manage any use of personal information in automated decision-making systems in accordance with applicable privacy requirements.
Where required by law, this Privacy Policy will provide information about the kinds of personal information used by computer programs and the types of decisions those programs make where those decisions could reasonably be expected to significantly affect an individual’s rights or interests.
14. Third-Party Websites
Our website may contain links to websites, platforms or services operated by third parties.
STAR21 is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
15. Privacy Complaints
If you have a concern or complaint about how STAR21 has handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.
16. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, information handling practices, technology or legal requirements.
The current version will be published on our website and the date of the latest update will appear at the top of this policy.
We encourage you to review this Privacy Policy periodically.
17. Contact STAR21
For privacy enquiries, requests, corrections or complaints, please contact:
STAR21 Pty Ltd
Phone: 1300 782 721
Email: info@star21.com.au
